Integrations

Integrations connect your social and messaging accounts to Lumè, so the messages clients send you on Facebook, Instagram, and WhatsApp land in your Lumè inbox. You reply from Lumè, the message is delivered back on the original platform, and you can even book an appointment from inside the conversation. Find it under Organization → Integrations.

What's here

The page lists each available channel — Facebook Page Messenger, Instagram Business DMs, and WhatsApp Business — with its connection status. Each card explains what connecting unlocks: receiving customer messages, replying from Lumè, and booking in a conversation.

Connecting is rolling out

Connecting these accounts goes through Meta's app-review process, which Lumè is in the final stages of. Until that approval is complete, the channels show Awaiting approval rather than letting you connect. Once it's granted, you'll connect an account with a one-time sign-in to Facebook or Instagram, and messages will start flowing into your inbox.

If you'd like to be set up the moment it's available, let the Lumè team know through support.

Connecting and disconnecting integrations is limited to owners and managers.