Payment processing (Stripe)

Payment processing is how your spa charges your clients' cards at checkout. (It's separate from your Lumè subscription, which is how Lumè charges you.) Lumè uses Stripe for card processing, and you connect your own Stripe account so the money goes straight to you. Find it under Organization → Payment processing. It's owner-only.

Connecting Stripe

Select Connect Stripe and you'll be taken to Stripe to set up an account and complete its business verification — it takes a few minutes. Charges land directly in your Stripe account; Lumè never holds your money.

If you start the process but don't finish, the page shows Finish setting up Stripe so you can pick up where you left off.

While Stripe reviews you

After you submit your details, Stripe reviews the account. The page shows a checklist — business details submitted, card charges enabled, payouts enabled — and updates as each clears. Stripe usually approves within a few minutes, though some business types take longer. Use Refresh status to re-check.

Once you're connected

When the account is fully approved, the page reads Connected and ready to take payments, and card-charge controls become available on every invoice. From then on, Stripe handles the rest:

• It deposits funds (minus its processing fee) into your account and pays out to your bank on the schedule you set.
• Refunds, payouts, and disputes are managed in your Stripe Express dashboard, which you can open from this page.

If the connection is ever revoked, the page shows Reconnect Stripe and card processing pauses until you reconnect — your client and invoice data is untouched throughout.

Some accounts are set up differently — a legacy account from before self-serve processing, or a custom processor. In those cases the page points you to email support@getlumecrm.com, and the Lumè team handles the change.