Your Lumè subscription

Billing is your Lumè subscription — your plan, what you're using, and the card Lumè charges. (It's separate from payment processing, which is how your spa charges its own clients.) Find it under Organization → Billing. It's owner-only.

Your plan

The top of the page shows your current plan — Starter, Pro, or Enterprise — its status (active, trial, past due, suspended), and whether you're billed monthly or annually. If you're in a trial, you'll see how many days remain and when the first charge lands. Your billing email and next renewal date are listed here too.

Managing your card and invoices

Select Manage payment + invoices to open Lumè's secure billing portal, where you update your card and download past invoices.

Usage

The Usage section tracks what you're using against your plan's limits: staff seats, locations, and your SMS and email for the current period. Each shows used-versus-included with a bar that warns you as you approach a cap, so an overage is never a surprise.

Add-ons

If your plan supports them, add-ons let you scale up without changing tiers — extra staff seats, extra locations (on Pro), and email packs. Adjust the quantity with the plus and minus controls; changes are prorated to your current billing period.

Changing tiers

Moving up to Pro or Enterprise — for more locations, marketing, commissions, or multi-location reporting — is a quick conversation. Use Book a demo on the page and the Lumè team will walk through what fits and move you over.

If your account is on a legacy plan, capacity caps don't apply and billing changes are handled by support — email support@getlumecrm.com.